RepairHQ is the leading all-in-one repair shop management software designed for cell phone repair shops, computer repair businesses, gaming console repair stores, and electronics repair centers. It includes POS, ticketing, inventory management, CRM, invoicing, and much more.

How much does RepairHQ cost?

RepairHQ offers flexible pricing starting at $49/month for single locations. We offer a 14-day free trial with no credit card required. Professional plans at $99/month and Enterprise plans at $199/month are available for growing businesses.

Is RepairHQ better than RepairDesk?

Many repair shops have switched from RepairDesk to RepairHQ citing better user experience, more features, faster support, and more competitive pricing. RepairHQ offers modern UI, real-time inventory tracking, advanced analytics, and a customer portal included in all plans.

Does RepairHQ work for cell phone repair shops?

Yes! RepairHQ is specifically designed for cell phone repair shops. Features include IMEI tracking, device diagnostic checklists, parts inventory for popular phone models, repair pricing guides, and customer device history tracking.

Can RepairHQ handle multiple locations?

Absolutely. RepairHQ's Enterprise plan supports unlimited locations with inventory transfers, centralized reporting, location-based permissions, and consolidated customer databases. Many repair chains with 10+ locations use RepairHQ.

Does RepairHQ integrate with payment processors?

Yes, RepairHQ integrates with Stripe, Square, PayPal, and other major payment processors. Accept credit cards, debit cards, Apple Pay, Google Pay, and more directly through the POS system.

What devices can I use RepairHQ on?

RepairHQ is a cloud-based system that works on any device with a web browser - Windows PCs, Macs, iPads, Android tablets, and even smartphones. We also offer dedicated iOS and Android apps for mobile access.

How does RepairHQ compare to RepairShopr?

RepairHQ offers more modern features than RepairShopr including real-time inventory sync, advanced customer portal, built-in marketing tools, and a more intuitive interface. Many RepairShopr users have migrated to RepairHQ for these improvements.

RepairHQ - #1 Repair Shop Management Software

1. Introduction

RepairHQ ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our repair shop management software and related services.

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, phone number, business name, and address when you register
Payment Information: Credit card details and billing address (processed securely by Stripe)
Business Data: Customer records, repair tickets, inventory, invoices, and other business information you enter
Communications: Messages, feedback, and support requests you send us

2.2 Information Collected Automatically

Usage Data: Features used, pages visited, actions taken within the application
Device Information: IP address, browser type, operating system, device identifiers
Cookies: Session cookies, preference cookies, and analytics cookies
Log Data: Access times, error logs, and referring URLs

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Process transactions and send related information
Send administrative messages, updates, and security alerts
Respond to your comments, questions, and support requests
Monitor and analyze usage patterns and trends
Detect, prevent, and address technical issues and fraud
Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: Third-party vendors who assist in operating our Service (hosting, payment processing, analytics)
Legal Requirements: When required by law, subpoena, or legal process
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you explicitly authorize us to share information

5. Data Security

We implement industry-standard security measures to protect your data:

All data transmitted is encrypted using TLS 1.3
Data at rest is encrypted using AES-256 encryption
Regular security audits and penetration testing
Access controls and authentication requirements
Secure data centers with SOC 2 compliance
Regular backups with point-in-time recovery

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Upon account termination, you may request deletion of your data, which will be processed within 30 days.

7. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate personal data
Deletion: Request deletion of your personal data
Portability: Request transfer of your data in a machine-readable format
Objection: Object to processing of your personal data
Restriction: Request restriction of processing your personal data

To exercise these rights, contact us at privacy@repairhq.io.

8. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases: (a) your consent, (b) performance of a contract, (c) compliance with legal obligations, or (d) our legitimate business interests. You have the right to lodge a complaint with a supervisory authority if you believe we have violated your rights.

9. CCPA Compliance (California Users)

If you are a California resident, you have the right to know what personal information we collect, request deletion, and opt-out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at privacy@repairhq.io or call 1-800-REPAIR-HQ.

10. Cookies and Tracking

We use cookies and similar tracking technologies to:

Essential Cookies: Required for the Service to function
Analytics Cookies: Help us understand how users interact with our Service
Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling cookies may limit functionality.

11. Third-Party Services

Our Service integrates with the following third-party services:

Stripe: Payment processing
Supabase: Database and authentication
Vercel: Hosting and deployment
Google Analytics: Usage analytics

Each service has its own privacy policy governing its use of your data.

12. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will delete such information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have questions about this Privacy Policy, please contact us:

RepairHQ Privacy Team

Email: privacy@repairhq.io

Address: 123 Tech Street, Suite 100, San Francisco, CA 94105

Phone: 1-800-REPAIR-HQ